01Client
Raise & track
Building owners and occupiers raise requests and watch them through to sign-off.
- Submit service requests per site
- Approve over-limit quotes
- Sign off completed work
- Track spend against budget
Integra runs the whole facilities lifecycle on one server-enforced pipeline — from a client's request through dispatch, quoting, work and sign-off to invoicing and margin. Three parties, one source of truth, white-labelled as your own.
A single work order, seen differently by the client who raised it, the operator who runs it, and the contractor who does the work. Everyone stays in sync; no one sees more than they should.
Building owners and occupiers raise requests and watch them through to sign-off.
The FM operator, split into three desks with a $500 approval threshold.
Trade partners receive deployed work, do it, and get paid.
Every transition is enforced on the server — the right role, at the right stage, every time. No skipped steps, no work billed before it's signed off.
A client raises a request; the coordinator validates it, sets priority and NTE, and the SLA clock starts.
Deploy to the right contractor — or self-perform. Emergencies fan out instant notifications.
Over-NTE work routes to a quote: the Coordinator approves ≤ $500, FM above that, the client above their threshold.
The contractor completes with evidence; the operator runs QA and can send it back for rework.
The client acknowledges completion — recorded alongside billing, never blocking it.
Contractor bills the operator; the operator bills the client. Margin rolls up per order, client and sub.
Priority-based SLA clocks with on-track / at-risk / breached states. Breaches auto-escalate to the Field Manager.
Cost and revenue invoices with server-enforced rules on who bills when. Margin computed pre-tax, per order.
Assets per site with full service history — every work order links back to the asset it touched.
Recurring schedules that auto-generate pre-triaged work orders when they come due — weekly to annual.
Live SLA health, volume, financials, a contractor scorecard and PM coverage — one operations dashboard.
Every lifecycle event fans out to the right party via an outbox — the status is the source of truth.
Integra is operator-agnostic. Skin it for any facilities-management company — product name, operator name, logo mark and accent colour — from an admin screen, applied live across the whole platform. Same build, any operator.
The internal plumbing stays neutral; only what your clients and contractors see carries your brand.
Isolation, access control, a tamper-evident trail, and rules enforced on the server — not in the browser. The four things every procurement checklist asks about.
Every org sees only its own slice — clients their sites, contractors their jobs, operators the whole book.
Client, contractor, Coordinator, FM, AP and admin — each gated to exactly the actions their stage allows.
Every transition is logged with actor, action and time — an audit trail on each work order.
The state machine lives on the backend, so rules hold no matter which face made the request.
Explore the live demo — sign in as any role and walk a work order end to end.